CALL US AT   +6019-594 1334 /  +6016-230 7753


Terms & Conditions

1. Introduction
Welcome to the www. website (the “Site”). The following terms and conditions (“Terms and Conditions”) apply to the Site.  In these Terms and Conditions, the terms
By using the Site, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided.

2. Privacy
Please review our Privacy Policy, which also governs your use of the Site, to understand our practices.

3. Order Policy
All order(s) made by you are subject to stock availability. DV Gift reserves the right to cancel, amend or reject your order in whole or in part, at any time and without any liability or compensation in the event that any product(s) is/are out of stock, damaged or spoil, or unavailable for any other reason(s).
All orders are subject to acceptance by DV Gift. Processing of payment shall not in itself constitute acceptance of order by DV Gift. DV Gift reserves the right, at our absolute discretion, to reject any order(s) without giving any reason(s). In the event of rejection(s), DV Gift will refund or cancel any payments received in full, via the payment method used to place the order.

4.  Cancellation policy
Orders cannot be cancelled before the intended delivery day, but the sum of money can be used for your next purchase or to exchange for another products.  If you need any help can contact by: or whatsapp 016-230 7753

5. Changes to your order detail
If you wish to change your order or subscription, please do so by contacting us at or whatsapp 016-230 7753. We will always do our best to make last-minute changes for you, but we can only guarantee changes in relation to the delivery address and card messages that are requested by one (1) day before the intended delivery day.

6. Delivery policy
Our deliveries are on Monday to Sunday.
We do not provide specific time deliveries to maintain fairness to all our customers.  Save for circumstances specified under section ‘6.5 Adverse weather conditions’ and ‘Force Majeure’ in these Terms and Conditions, all deliveries will be completed at the time as specified under the section ‘Same Day Delivery’ and ‘Advanced Booking’ below.
When placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of the recipient as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
No refund will be issued if the goods have been duly delivered to the delivery address as prescribed by you.
In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed and leave our office due to the perishable nature of the products.

6.1 Non-delivery
1) In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:

  • For delivery to office, we will deliver to the receptionist or order recipient’s colleague;
  • For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;
  • For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.
(collectively “Alternative Recipients”).
Please note that the delivery to the Alternative Recipients is subject to the acceptance and the availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.
2) In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.
3) In the event of a non-delivery other than the event(s) as specified in paragraph (2) and (3) under section ‘6.1 Non-delivery’, please contact us at or whatsapp 016-230 7753 . It is your responsibility to contact us within one (1) day of the scheduled deliver.

6.2 Delivery Area
We only deliver within Kuala Lumpur and selected areas in Selangor at this moment. We do not deliver to PO boxes. Our Delivery Area encompasses almost all of the areas within Klang Valley.
Due to logistic issues, we DO NOT offer regional order to other states at this moment.
Please note that some of the areas will require additional delivery charges

6.3 Advanced Booking
For an order placed three (3) day or earlier than the delivery date, all deliveries will be completed between 10am-10pm.

7. Prices
All prices are excluded of delivery charges.

8. Return and refund policy
DV Gift will ensure that goods are in good condition when they left us.  However, there may be occasions that the goods are damaged in transit. Should such an event occur, and the goods are damaged to a level that you deem unacceptable, please contact our customer care at or whatsapp 016-230 7753 to inform us immediately. Please note that you will need to email us or whatsapp us a photo of the damaged goods when receiving the goods in order to be eligible for a refund.
If we offer you a refund, please note that banks generally take up to fourteen (14) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. DV Gift has no influence over these timescales.

9. Goods availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the goods we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Force Majeure
DV Gift shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond DV Gift’ reasonable control.

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